Terms And Conditions | East Africa Ventures

1. Introduction
Welcome to shop.eav.co.ke (the “Service”), operated by East Africa Ventures Company Limited (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.

2. Definitions

Service: The website shop.eav.co.ke and all related services provided by us.
User/You: Any individual or legal entity who accesses or uses the Service.
Product: Any goods or items available for purchase through the Service.
Order: A request submitted by a User to purchase one or more Products from our Service.

3. Eligibility
By using the Service, you represent and warrant that you are at least 18 years of age, or if you are under 18, you have received permission from your parent or guardian to use the Service. Use of the Service by minors is subject to the consent of their parent or guardian.

4. Accounts and Registration

Certain features of our Service may require you to create an account.
When you register, you agree to provide accurate, complete, and current information and to update such information as necessary.
You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

5. Orders and Payment

All orders placed through our Service are subject to our acceptance and availability of the Product.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the Product, or issues identified by our credit and fraud avoidance department.
Prices for Products are subject to change without prior notice.
Payment for Products must be made at the time of purchase. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method.

6. Shipping and Delivery

Shipping costs and delivery timelines will be communicated during the checkout process.
We will make reasonable efforts to deliver Products within the estimated timeframes; however, we are not liable for delays caused by circumstances beyond our control.
Title and risk of loss for the Products pass to you upon delivery.

7. Returns and Refunds

Please review our Returns Policy, which forms part of these Terms, for information on returning Products and requesting refunds.
All returns must comply with the procedures and timeframes set out in our Returns Policy.
We reserve the right to refuse returns that do not meet our criteria.

8. Intellectual Property

All content on the Service, including text, graphics, logos, images, and software, is the property of East Africa Ventures Company Limited or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content on the Service without our prior written consent.

9. User Conduct

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Service.
Prohibited conduct includes, but is not limited to, hacking, spamming, transmitting malware, or any unauthorized or unlawful activities that may harm the Service or its users.

10. Third-Party Links and Content

Our Service may contain links to third-party websites or services that are not owned or controlled by us.
We have no control over the content, privacy policies, or practices of any third-party sites or services and assume no responsibility for their actions.

11. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied.
We do not warrant that the Service will be uninterrupted, secure, or free from errors or viruses.
Your use of the Service is at your sole risk.

12. Limitation of Liability

To the maximum extent permitted by law, East Africa Ventures Company Limited, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service or these Terms.
In no event shall our total liability to you for all damages exceed the amount paid by you, if any, for accessing the Service.

13. Indemnification
You agree to indemnify, defend, and hold harmless East Africa Ventures Company Limited and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any rights of another.

14. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.
Any disputes arising out of or in connection with these Terms or your use of the Service shall be resolved exclusively by the courts of Kenya.

15. Changes to These Terms

We reserve the right to modify or update these Terms at any time.
Any changes will be posted on this page with an updated effective date.
Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

16. Entire Agreement
These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and East Africa Ventures Company Limited regarding your use of the Service, and they supersede any prior agreements or understandings.

17. Contact Information
If you have any questions, concerns, or comments regarding these Terms, please contact us:

East Africa Ventures Company Limited
P.O Box 53129-00200
Email: info@eav.co.ke / online.retail@eav.co.ke
Phone: +254702305670
www.eav.co.ke

By using our website, you consent to these Terms and Conditions.