Privacy Policy

1. Introduction

Welcome to shop.eav.co.ke, operated by East Africa Ventures Company Limited. We value your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2019. This policy explains how we collect, use, and safeguard your information.

2. Data Collection

We collect personal data to provide and improve our services, including:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details and billing information.
  • Technical Data: IP address, browser type, and browsing behavior on our site.
  • Transaction Data: Purchase history and preferences.

3. Use of Data

Your personal data is used for:

  • Processing and fulfilling orders.
  • Communicating order status and updates.
  • Improving our website and services.
  • Personalizing user experience.
  • Complying with legal obligations.

4. Data Sharing

We do not sell or rent your personal data. We may share data with third parties to facilitate services, such as payment processors and delivery partners, ensuring they adhere to data protection standards.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined or as required by law.

7. Your Rights

Under the Data Protection Act, 2019, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of data no longer necessary.
  • Object to the processing of your data.
  • Withdraw consent at any time.

To exercise these rights, contact us at info@eav.co.ke.

8. Cookies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions or concerns about this privacy policy, please contact:

East Africa Ventures Company Limited
P.O Box 53129-00200
Email: info@eav.co.ke / online.retail@eav.co.ke
Phone: +254702305670
www.eav.co.ke

By using our website, you consent to this Privacy Policy.